Return Policy

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Return Terms

Highcatalogueox provides consultation services for household appliance selection. If you are not satisfied with our consultation services, you may be eligible for a refund or service adjustment according to the terms outlined below.

Timeframe for Returns

To be eligible for a refund, you must contact us within 7 days of service completion. The service completion date is considered the date when you receive your final consultation report or recommendations.

Conditions for Returns

Refund requests will be evaluated on a case-by-case basis. To be eligible for consideration, your request must meet the following conditions:

  • You contacted us within the specified 7-day timeframe
  • You provide a clear explanation of your concerns or reasons for dissatisfaction
  • The service has not been fully utilized or implemented
  • You have not violated our Terms of Use

Return Costs

Since we provide consultation services rather than physical products, there are no shipping costs associated with returns. However, the following costs may apply:

Administrative Fees

If your refund request is approved, we may deduct an administrative fee of up to 10% of the service fee to cover processing costs. This fee will be clearly communicated to you before processing your refund.

Service Delivery Costs

If services have been partially or fully delivered, the refund amount will be calculated based on:

  • The percentage of services already completed
  • Any materials or reports already provided
  • Time and resources already invested in your consultation

Third-Party Fees

Any fees paid to third-party services (such as payment processing fees) incurred during the consultation process are non-refundable and will not be included in your refund amount.

Who Pays for Return Costs

Since our services are digital and do not involve physical products, there are no return shipping costs. All administrative fees and deductions will be clearly explained and agreed upon before processing your refund.

Return Process

Follow these steps to request a refund:

Step 1: Contact Us

Contact us within 7 days of service completion using one of the following methods:

Step 2: Provide Information

When contacting us, please provide the following information:

  • Your full name and contact information
  • Order or service reference number (if available)
  • Date of service completion
  • Detailed explanation of your concerns or reasons for requesting a refund
  • Any relevant documentation or correspondence

Step 3: Review Process

We will review your refund request within 3-5 business days of receipt. During this time, we may:

  • Review your service history and deliverables
  • Assess the extent of services already provided
  • Contact you for additional information if needed
  • Evaluate your concerns and determine eligibility

Step 4: Decision Notification

We will notify you of our decision via email or phone within 5 business days. The notification will include:

  • Whether your refund request has been approved or denied
  • If approved, the refund amount and any deductions
  • Explanation of the decision
  • Next steps if approved

Step 5: Refund Processing

If your refund is approved:

  • We will process the refund to your original method of payment
  • Refunds are typically processed within 10-14 business days after approval
  • You will receive a confirmation email once the refund has been processed
  • The refund will appear in your account according to your payment provider's processing times

Order Cancellation Policy

You may cancel your consultation order before services begin:

Cancellation Before Service Starts

If you cancel your order before we begin providing consultation services, you are entitled to a full refund of the amount paid, minus any payment processing fees (typically 2-3% of the transaction amount).

Cancellation After Service Starts

If you cancel your order after we have begun providing consultation services, the refund amount will be calculated based on:

  • The percentage of services already completed
  • Any deliverables already provided
  • Time and resources already invested
  • Administrative fees (up to 10% of the service fee)

How to Cancel

To cancel your order, contact us using the same methods described in the Return Process section above. Please provide your order reference number and reason for cancellation.

Refund Procedure

Refund Methods

Refunds will be processed using the same payment method you used for the original transaction:

  • Credit/Debit Cards: Refunds will be credited back to your card within 10-14 business days
  • Bank Transfer: Refunds will be transferred to your bank account within 10-14 business days
  • Digital Wallets: Refunds will be returned to your digital wallet within 10-14 business days

Refund Timeline

The complete refund process typically takes:

  • Request Review: 3-5 business days
  • Refund Processing: 10-14 business days after approval
  • Total Time: Approximately 13-19 business days from request to receipt

Partial Refunds

In some cases, you may be eligible for a partial refund if:

  • Services have been partially completed
  • Some deliverables have already been provided
  • You have used a portion of the consultation services

The partial refund amount will be calculated based on the services already delivered and will be clearly explained in our decision notification.

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

  • Fully Completed Services: Consultation services that have been fully completed and all deliverables have been provided
  • Third-Party Fees: Any fees paid to third-party services or payment processors
  • Administrative Costs: Costs incurred for processing your order or providing administrative support
  • Time-Based Services: Services that have been consumed or used, such as completed consultation sessions
  • Violation of Terms: Services terminated due to violation of our Terms of Use
  • Expired Timeframe: Requests made after the 7-day return period

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations. Your rights as a consumer are protected under:

  • State and federal consumer protection laws
  • Distance selling regulations (where applicable)
  • Consumer rights legislation

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or seek legal advice.

Contact Information

For questions about our return policy, refund requests, or order cancellations, please contact us:

We are committed to resolving any concerns you may have and will work with you to find a satisfactory solution.

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